Support center


KAFA focuses in its work on empowerment and psychological, social, and legal support for women and children, victims of violence through the support center. This center works on securing a safe space for the victim of violence, whether a woman or a child, and providing the necessary support to her, regardless of the victim’s nationality and religious sect, to build an action plan to confront violence through a multidisciplinary work team, and within the framework of respecting professional confidentiality, individual privacy, encouraging autonomy, and empowerment.

All services offered by the center are free of charge.

The support line for women and children victims of violence is 03-018019, available 24 hours a day, 7 days a week

The main services offered by the support line:

  • - Directing the caller and instructing him/her to report to the Internal Security Forces 112 or 1745 in case of emergency, and following up with the police station and the victim.
  • - Providing the woman with a safety plan and referring her to the support center by scheduling an appointment with a social worker
  • - Referral service in case its conditions do not meet KAFA’s criteria (request for citizenship, aid in-kind...).

The main services offered by KAFA’s Support Center to women victims of violence:

• Social intervention by a social worker to identify the problem and develop an appropriate action plan for each woman

• Psychological evaluation by a psychologist and referral to a psychiatrist when needed

• Legal consultation and guidance throughout legal procedures

• Referral to a safe shelter when needed

• Forensic doctor's report documenting the incident of violence

The main services offered by KAFA’s Support Center to children victims of violence:

• Listening to the child and his/her parents or guardians and developing a protection plan for him/her

• Providing the child with psychological support

• Providing locomotive and speech therapy when needed

• Legal follow-up on the child's file

Activities of the Support Center

• Self-support groups

• Organizing group support sessions through drama, drawing, and other psychosocial activities

• Awareness-raising sessions on topics related to gender-based violence

• Life skills enhancement courses

• Psychosocial support activities


Numerical Report of KAFA during August 2020
Numerical Report of KAFA during July 2020
"I am afraid. I am afraid I’ll be separated from my children, scared I will be thrown on the street. I cannot live in this nightmare any longer." This is the state in which women who contact Kafa’s support center are living.

« A woman was beaten up by her brother and kicked out of the house. She is now on the street. » « A woman is now being physically assaulted in her own house. »

« He took away my one-week-old son. » « A man beat up his wife with a rolling pin and broke her arm. He left the house where she stayed with her children. »

Amal found a house to shelter her, however, many other victims of abuse don’t have anywhere to go due to the current situation. One woman used to find refuge at her sister’s house, in times of need, but this time, her sister could not receive her, for fear of catching the Coronavirus. Furthermore, the shelters that usually host women victims of violence are not receiving new cases, according to Kafa’s sources, for the same reason.
“They look at us like we were the Virus itself.” Those were the words of a Syrian woman during one of the weekly social support sessions that Kafa has been organizing for the past three weeks via WhatsApp. The sessions are attended by 142 Syrian women from 65 camps in Northern Bekaa.
Women whose cases were tackled by Sunni, Shiite, Christian and Druze religious courts, whose laws are similar in discriminating against women. Some of them were forcibly married as minors, some were prohibited from seeing their children and some were convicted of “disobedience” because they sought refuge at shelters.